Cancellation Policy 

We understand that unexpected circumstances may require changes to appointments. If you need to cancel, we respectfully require 24 hours notice so that we can offer this appointment time to other clients.  A cancellation or request to reschedule made less than 24 hours in advance will invoke a cancellation fee. The fee will be equal to 50% of the booked treatment price. 

We realise that emergencies can occur, where notice is less than 24 hours we will try our best to fill the time slot booked and if successful this will void the cancellation fee. 

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Late Arrivals Policy

In the event that you arrive more than 5 minutes late, we will endeavour to deliver the full treatment but due to our appointment schedule, we may have to cut your treatment short in order to keep to our busy agenda.